Services and Deliverables:
● Image and deploy workstations and laptops for New Hire employees, in office and remote. (Mac & Windows)
● Image and maintain fleet of loaner laptops. Deploy as needed to in-office and remote employees.
● Image and deploy workstations and laptops for Upgrades and Replacements, for in office and remote employees.
● Deploy IT peripherals for in-office and remote employees.
● Repurpose returned IT assets
● Fulfill hardware requests within a timely manner
● Advise and follow-up with department staff and users regarding availability and status of assets including timeline for delivery of equipment.
● Perform other related duties as assigned.
● Track and identify a wide variety of Technology equipment Inventory methods and practices. Purchasing and asset tracking applications in Excel
● O365 Admin: create o365 accounts, add and remove from distribution lists, off-board users and onsite IT requests;
● Google Drive or similar database, presentation, word processing, publishing and spreadsheet software.
● Record keeping techniques.
● Effective customer service skills using tact, patience and courtesy.
● Oral and written communication skills.
● Telephone techniques and etiquette.
● Basic record keeping preparation techniques.